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A recent study into the NHS patient experience found that there was strong support for pre-booked outpatient appointments, along with pre-appointment reminders to reduce the number of missed appointments.
It has been found that patients most likely to miss appointments fell within the 16-to-35 age group. Clinics using SMS-based appointment reminder systems have cut non-attendance rates by 30%, even when take-up of the SMS service was as low as 20%.
A study led by the Imperial College of London found that missed appointments cost the NHS £786m and that basic voice and text messaging in healthcare significantly improves:
For further information and access to the full report please go to this article on the impact of mobile phones on healthcare.